Shipping policy

Time Required for Order Shipment

Your order will generally be packed and shipped within 2 - 4 business days. Starting from the shipping date, it is expected to reach your designated delivery address within 15 - 20 business days. However, please note that the actual delivery time may vary due to logistical conditions, weather factors, and other unforeseen circumstances. We work with several well - known and reliable logistics companies, such as DHL, FedEx, and UPS, to ensure efficient and secure delivery of your orders.

Changing the Delivery Address

To ensure the smooth and accurate delivery of your order, please carefully check the delivery address information before placing your order. If you indeed need to change the delivery address after placing the order, please contact us via email as soon as possible before the order is shipped and provide the detailed information of the new delivery address. Upon receiving your information, we will promptly communicate with the logistics company (either DHL, FedEx, or UPS, depending on the shipping arrangement for your order) to try to use the new address for delivery. However, it is important to note that once the shipping arrangement for the order has been confirmed, we will no longer be able to assist you in changing the delivery address. We appreciate your understanding in this regard.

How to Track Your Order

After you successfully place an order, our system will automatically send an order confirmation email to the email address you provided during checkout. Subsequently, you will receive several shipping confirmation emails. When your package reaches specific statuses, such as "Shipped", "In Transit", or "Delivered", these emails will be sent to you in a timely manner to update you on the package's status. Each shipping confirmation email contains a dedicated order tracking link.

The tracking link will direct you to the tracking page of the corresponding logistics company (DHL, FedEx, or UPS). You can simply click on this link to view the real - time logistics status of your package, including its current location, estimated time of arrival, and any transit updates.

If, after careful checking, you confirm that you have not received these relevant emails and have already checked your spam folder without finding them, please send us an email to explain the situation. Upon receiving your email, we will promptly update the email address you provided during checkout and resend the relevant emails to you so that you can track your order conveniently.