Return Policy

 

This policy is valid for 20 days from the date of delivery signature. Once this 20 - day period has elapsed, no refunds or exchanges will be processed.

 

Returns (If Applicable)

If you receive a product in the wrong size or style, please send an email to new@nexusworlds.co to request a return address. You will be responsible for the return shipping costs. Upon receipt of the returned item, we will promptly replace it with the correct one for you.

 

When returning an item, it is crucial that the item remains completely unused, is in the exact same original condition as when you received it, and is securely placed in its original packaging. Additionally, you must provide valid proof of purchase to ensure a smooth return process.

 

Refunds (If Applicable)

If you receive damaged or defective goods, please take clear photos of the issues and send them, along with a detailed description, to our customer service email:new@nexusworlds.co. After we receive and inspect the returned item, we will notify you via email of our refund decision.

 

We are committed to providing you with a seamless returns and refunds experience. If you have any questions or concerns regarding this policy, please do not hesitate to contact our customer service team.

Refund Process

Once we receive and inspect your returned item, we will notify you by email within 5 business days regarding the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 10-14 business days, depending on your payment provider.

If you have not received your refund after 14 business days, please contact your bank or credit card company first, as processing times may vary. If you still have not received it, please contact us at new@nexusworlds.co. for assistance.

We are committed to providing you with a seamless returns and refunds experience. If you have any questions or concerns regarding this policy, please do not hesitate to contact our customer service team.